Vạn Minh Group

Vạn Minh Group is one of Vietnam's leading wholesale distributors of medical-grade cosmetics and spa equipment, representing premium international brands including Dr. Belter, Derma 2.0, and Mineaderm. Their clients are spa owners, aesthetic clinics, and regional distributors across the country — B2B partners who expect fast, accurate answers on pricing, certifications, and stock.

As the company grew, so did the volume of incoming inquiries on their Facebook Messenger channel. Hundreds of messages arrived daily asking for pricing tiers on bulk orders, product certifications for customs, ingredient lists, minimum order quantities, and stock availability. These were all questions with clear answers — but answering them required a trained human and took time.

The real cost wasn't just hours lost. It was opportunity cost. When a sales director is answering routine catalog questions, they are not calling the high-value enterprise accounts who represent 80% of revenue. Deal cycles slowed. VIP clients felt deprioritized. And the team started burning out on inbox triage.

BeeBlast deployed a custom Sales AI Agent directly into Vạn Minh Group's Facebook Messenger channel. We grounded the agent entirely in their own operational data — their full PDF product catalogs, live inventory CSVs, and the exact pricing logic including volume discount tiers, regional pricing differences, and maximum allowable discount rates per product category.

The agent now instantly handles the full top-of-funnel wholesale pipeline on its own. A spa owner asking about ordering 30 units of Dr. Belter Ampoules gets a precise volume pricing breakdown in seconds. A partner asking for product certifications receives the relevant documentation immediately. An inquiry about exclusive regional distribution rights gets routed to the appropriate sales director with full context already attached.

The guardrail system is a critical piece. The AI enforces hard limits around discounting — it simply cannot authorize anything beyond the approved tier structure, protecting margin with zero exceptions. When it encounters a request that requires human judgment, it hands off immediately and flags the conversation as high-priority so a director picks it up fast.

The result is that the human sales team now operates exclusively in the high-value tier. Their energy goes into relationship-building, closing enterprise accounts, and upselling existing partners — not answering questions that a well-trained system can handle in under a second.